Frequently Asked Questions
Find answers about ordering, products, wholesale, care and Diwali decorations.
Ordering & Shipping
How long does delivery take?
Delivery timelines vary by location and are shown during checkout.
Can I track my order?
Yes. Tracking details are shared after dispatch.
Do you deliver across India?
We deliver to most serviceable pincodes.
Can I change my address?
Please contact us before dispatch.
What payment methods are available?
Available payment methods are shown during checkout.
Products
Are your kandils handmade?
Many products are handcrafted. Product pages specify materials and craftsmanship.
Are all kandils foldable?
Not all. Please check the product description.
Do colours vary?
Minor variations may occur due to handcrafted production and screen settings.
Can kandils be reused?
Yes, with proper care many can be reused.
Do products include accessories?
Only if listed on the product page.
Wholesale
Do you accept bulk orders?
Yes.
Do you customise orders?
Selected customisations may be available.
How do I request a quote?
Use the Wholesale page.
Is there a minimum quantity?
Depends on the product.
Care & Storage
How should I store my kandil?
Store in a cool, dry place.
Can I use it outdoors?
Refer to the product page.
How do I clean it?
Use a soft dry cloth.
How can I maximise lifespan?
Avoid moisture and crushing.
Diwali
What is an Akash Kandil?
A decorative lantern traditionally displayed during Diwali.
Why are kandils used?
They symbolise light and celebration.
Are kandils eco-friendly?
Many products use recyclable materials.
Which kandil should I choose?
Choose based on size, design and location.